October 26, 2020
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The Nevada Department of Transportation activated a new online customer service portal on October 5 to provide “enhanced access” to Nevada highway information through its nevadadot.com website.

[Above image via the Nevada DOT.]

The “Help” section on the right side of the agency’s website now includes new customer access features, such as:

  • Online chat for instantaneous online highway information.
  • A call back request function to request a call back; routing of inquiries to one of approximately 65 Nevada DOT staff subject matter experts for more direct, detailed, and timely responses.
  • Answers to frequently asked highway questions, including roadway construction, maintenance, signage and links to business services such as roadway accessibility feedback forms, over-dimensional vehicle permits, public records and other business services.

The agency said it receives approximately 2,000 customer interactions a month, from highway reports to business permitting and inquiries, and expects the new customer service portal will streamline a previously manual process involving highway report forms, as well as e-mail and phone communication, to offer seamless customer service within one platform.

“Ultimately, we want to keep everyone on our transportation system safe and connected,” explained Debbie Binggeli, Nevada DOT’s customer service manager, in a statement.

“This new avenue for state transportation information is one additional resource to ultimately help keep Nevada families and travelers safe and more informed on the road, [while] enhancing the public service that is at the heart of what we do,” she added.

editor@aashto.org

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