Connecticut DOT Launches Transit Payment Pilot Programeditor@aashto.org March 24, 2023 0 COMMENTS
The Connecticut Department of Transportation recently launched a payment pilot program in partnership with Token Transit that will allow state transit customers to buy two-hour Adult, Senior/Disabled, and Youth bus passes for all local CTtransit and CTfastrak buses on their smartphones.
[Above photo by CTtransit]
To use Token Transit, customers can download the Token Transit mobile app or use Transit App, Moovit, Agile Mile, or Google Maps, which are all integrated with Token Transit.
According to the agency, here’s how it works: As buses approach, customers who purchased passes via Token Transit will be able to open their app and tap on the pass to activate it, which initiates a two-hour time period for which the ticket is available. Once on the bus, customers should follow the instructions in the app to validate the ticket and show the bus operator.
“We’ve heard from the public that they want easier and more accessible payment methods,” said Connecticut DOT Commissioner Garrett Eucalitto in a statement.
“The partnership with Token Transit allows customers to pay via apps they already use on their devices [so] riders will no longer have to worry about finding exact change to ride the bus or losing a paper ticket,” he explained.
“This pilot program will give our customers more freedom in paying for their bus fares,” Eucalitto added. “Along with the statewide bus service expansion included in Governor Lamont’s proposed budget, this will help us to modernize Connecticut’s public transportation system.”
[Editor’s note: The Connecticut DOT recently released a video summarizing the “meaningful feedback” from all the Customer Experience outreach and engagement activities conducted in 2022 in regards to mapping out the future of public transportation statewide.]
All CTfastrak and CTtransit local buses will accept Token Transit, including the Hartford, New Haven, and Stamford Divisions, as well as CTtransit in Bristol, Meriden, New Britain, Wallingford, and Waterbury.
CTtransit Express buses are not currently included as part of this pilot program, the agency stressed, so any customer who uses Token Transit on a CTtransit local bus and transfers to a CTtransit Express bus will need to pay the difference in fares with cash at the farebox of the express bus.
CTtransit and CTfastrak customers can use Token Transit to purchase a two-hour pass for $1.75. For riders aged 65 and over and people with disabilities, the cost is 85 cents. A two-hour pass for youth ages five through 18 is $1.40.
Children four years old and younger can ride free, with a maximum of three free children per fare-paying adult.
Any person seeking a reduced fare must have either a Medicare or Transit Reduced Fare photo identification card, the agency added.